Shipping Policy

Domestic & International Shipping Policy

At Master PC Builder, LLC ("MPCB"), we currently ship exclusively within the United States. We offer one standard shipping option for all orders. International shipping is not available at this time.

Shipping times are estimates and may vary depending on the carrier, destination, weather conditions, holidays, or other circumstances beyond our control. MPCB is not responsible for carrier delays once an order has been transferred to the shipping carrier.

Customers are responsible for providing an accurate and complete shipping address at checkout. MPCB is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.

Order Processing & Shipment Documentation

To help protect our customers and our business, MPCB maintains documentation of orders before shipment. We may photograph or record the computer, its components, product condition, packaging materials, sealed shipping box, and shipping label before transferring an order to the carrier.

This documentation may be retained as evidence of the product's condition, packaging, and fulfillment at the time of shipment. MPCB may also retain shipping receipts, tracking information, insurance records, and relevant customer communications for legitimate business purposes.

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to become active.

You may track your shipment through the shipping carrier's website. Delivery estimates and tracking updates are provided by the carrier and may change during transit.

Shipping Insurance

MPCB purchases shipping insurance for shipments to help protect against eligible loss or physical damage during transit. Coverage is subject to the applicable carrier or insurance provider's terms, conditions, exclusions, limits, and claims procedures.

If a shipment is lost or arrives damaged, MPCB will work with the carrier or insurance provider to submit and manage an applicable claim. The outcome depends on the circumstances and the provider's determination.

Damaged, Missing, or Incorrect Shipments

Customers should inspect their shipment promptly upon delivery. If an order arrives visibly damaged, contains missing items, or appears to have been tampered with, please contact MPCB as soon as possible through our Contact page.

Please provide your order number, a description of the issue, and clear photographs of the exterior box, shipping label, packaging materials, internal protective packaging, and any damaged products or components. Additional evidence may be requested to investigate the claim.

Retain the original shipping box, packing materials, damaged items, and included accessories until the investigation or insurance claim has been resolved. Do not discard or return damaged goods unless instructed to do so.

MPCB will review the available evidence and determine the appropriate next steps in accordance with applicable law, carrier procedures, and applicable insurance coverage. Depending on the circumstances, a resolution may include a repair, replacement, refund, or another appropriate remedy.

Signature Confirmation & Delivery Verification

For order security, MPCB requires signature confirmation upon delivery for shipments. This requirement helps verify delivery and reduce unauthorized receipt and disputes regarding whether an order was received.

Where available, MPCB retains carrier tracking history, delivery confirmation, signature records, and other relevant proof of delivery. These records may be used to investigate delivery disputes but do not necessarily establish who personally accepted a package or resolve every dispute.

Customers should ensure that someone authorized to receive the shipment is available at the delivery address and follow any carrier instructions for missed deliveries, pickup, or redelivery.

Order Changes, Cancellations & Address Accuracy

Customers should review their order details and shipping address carefully before completing checkout. Requests to change an address, modify an order, or cancel a shipment must be submitted as soon as possible.

MPCB cannot guarantee that a requested change or cancellation can be completed after an order has entered processing, been packaged, or been transferred to the carrier. Approved changes remain subject to order status, applicable policies, and legal requirements.

MPCB may delay shipment or request additional verification when reasonably necessary to address suspected fraud, payment authorization concerns, or inconsistencies in order information, subject to applicable law and payment provider requirements.

Payment Disputes & Order Verification

MPCB accepts payments through supported checkout and payment services, which may include Shopify, Affirm, and PayPal Express, depending on availability at checkout.

To help resolve billing, fulfillment, and delivery disputes, MPCB may provide relevant records to the applicable payment provider, financial institution, shipping carrier, or authorized investigating party. These records may include order confirmations, payment records, product and packaging photographs, shipment dates, tracking information, delivery confirmations, signature records, and customer communications.

Customers are encouraged to contact MPCB through our Contact page with order concerns so that we can investigate and attempt to resolve the matter. Payment disputes, chargebacks, refunds, and financing-related issues remain subject to the applicable provider's terms and procedures, as well as applicable law. MPCB does not guarantee the outcome of any payment dispute.

Warranty & Shipping Policy

All items sold by MPCB are covered by our lifetime warranty for manufacturer-related issues, subject to the terms, conditions, and exclusions stated in our Warranty Policy.

Shipping-related issues will be reviewed under this Shipping Policy and any applicable warranty terms. For complete warranty coverage details, please review our Warranty Policy.

Contact Us

If you have questions about shipping, tracking, delivery confirmation, damaged shipments, or an existing order, please contact us through our Contact page.

Please include your order number and any relevant photographs or supporting information so that we can assist you as efficiently as possible.